Refund policy
Return & Refund Policy
At MyShebo, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it according to the policy below.
Return Period
You may request a return within 7 to 15 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging, tags, and accessories, if applicable.
- Proof of purchase or order information may be required.
- Items that are damaged, used, altered, or missing original packaging may not be eligible for return.
Return Request
To request a return, please contact MyShebo Customer Support within 7–15 days of receiving your order. Please provide your order number and a brief explanation of the reason for the return. Photos may be requested if the product arrived damaged or defective.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photos or other information to verify the issue.
Depending on the circumstances, we may offer a replacement, exchange, or refund.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, personalization, clearance, or other applicable restrictions. Any such exclusions will be clearly stated on the product page when applicable.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.
If the return is due to an error on our part or a defective/damaged product, MyShebo may provide an appropriate return solution.
Cancellations
Order cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return policy may apply.
Contact Us
If you have questions about returns, refunds, or exchanges, please contact MyShebo Customer Support through the contact information provided on our website.
MyShebo reserves the right to refuse returns that do not meet the requirements of this policy.